Basic principles of conduct

  • Behaviour should comply with the current legal system.
  • Professional dedication in defence of the Law and Social Security.
  • Avoid abusive practices when working within the community and observe the proper conduct, act decisively and without delay.
  • Collaborate with and assist the Administration of Justice.
  • Use of arms in situations where the risk level is reasonably adjudged to be serious enough.
  • When carrying out an arrest, identify yourself, uphold the value of life and physical safety and respect the person’s honour and dignity.
  • Professional secrecy in relation to information you may be aware of relating to your professional duties.
  • Personal and direct responsibility for actions which infringe upon or break legal and regulation guidelines.

 

Police Headquarters

Under the coordination of the Head Police Inspector, the Local Police of the Calp town hall is structured around three main areas:

 

     1.  Administration and Internal Management Area.

     2.  Coordination area.

     3.  Intervention area.

All of these areas aim to respond to the security needs of those living in the area as well as visitors. They are based on the basic premise of serving and satisfying public requests.

This council’s Local Police Force currently operates with 74 members.

Administrative Unit

This unit is responsible for the internal management of the policing organisation, as well as requests from public members relating to different task areas.

  • Granting fourth category arms licences.
  • Complaints and suggestions service in relation to the police service and others.
  • Communication maintenance and information transfer between the different Calp council agencies.

Other divisions are contained within this administrative unit:

            Reports and Notifications:

  • Issuance of certificates previously requested by public members (Cohabitation or residency).
  • Judicial notifications, both those pertaining to the local administration and other bodies.

            Lost property:

  • They are responsible for the classification, custody and return of items lost by members of the public and any procedures relating to this subject.

            Surveillance and management of public buildings:

  • Town Hall facilities.
  • Courts.
  • Municipal vehicle enclosure.

Coordination Unit

  • Supporting the Headquarters.
  • Led by an inspector, it coordinates and supervises the different operational units.
  • It organises work shifts and manages permits for all of the units.
  • Management of the municipal vehicle enclosure.

Intervention Area

Reports Unit

The Reports Unit aims to carry out accident prevention measures, as well as draw up reports for accidents occurring on the area’s roads, as well as being responsible for other tasks such as alcohol Breathalyser tests.

Likewise:

  • It manages the traffic complaints office.
  • It carries out judicial police tasks, as it is responsible for issuing court citations and participating in civil court rulings. 
  • Management and removal of vehicles left abandoned on public roads.
  • Management and surveillance of traffic in school areas.
  • Civil Security tasks

 

 Traffic Unit (Motorists)

Its main function is to regulate and improve vehicular traffic on the different roads in the area, manage parking, and loading and unloading zones, public transport stops for travellers, parking zones designated for disabled persons, as well traffic incidents which may arise, in addition to:

  • Surveillance and security in the vicinity of school buildings.
  • Regulating traffic in school areas during arrival and leaving times.
  • Supporting tasks in relation to civil security.

 

Environmental Unit

The unit carries out management roles for different areas and activities such as:

  • Illegal dumping.
  • Pollution.
  • Consumption.
  • Street selling.
  • Housing and urban regulations
  • Public health.
  • Management of municipal solid waste
  • Inspection and management of public right of way use.
  • Others.

All of these areas are the responsibility of different municipal agencies; the police carry out surveillance and inspection roles which may be assigned.

 

 

 

Control Room

           

The control room receives and distributes calls made by the public to the Local Police using the number 965839000, as well as those received through the 112 service in the Valencian Community. These calls are diverted to police units offering street service, so that required assistance can be provided in the shortest possible time.

It also carries out:

  • The management and distribution of communications material on a shift-by-shift basis.
  • It processes the initial payment for vehicles removed by towing vehicle.
  • It stores lost property.

 

Gender-based violence and minors.

This service has been set up as a special service for treatment of children and women, aimed at the problems of school absenteeism, juvenile delinquency and domestic violence. Its actions are centred on cases of domestic violence, and those where it is assumed that a child may be at risk, either because of neglect or abandonment.

 

Tourism and Beach Police Service.

This service is set up during the summer period to offer assistance to tourists and visitors. Activities are carried out in areas popular with tourists and primarily on beaches and promenades in the area.           

  • We have a boat which carries out a daily patrol of the bathing zones on our beaches, ensuring that these areas are not used by boats. We ensure that pedalos and other vessels authorised in the beach zone enter and exit using the routes designed for this purpose.
  • We collaborate with the first aid providers and lifeguards who are based on the beach.
  • We offer assistance and help to small vessels which are anchored or passing through the bay.
  • We have bicycle patrols which operate on the beaches, acting both as tourist police and a social security service. They control street selling on the promenades and improper activity on the walkways with terrace furniture or other features.           

 

Community Policing and Public Security.

This unit works to foster closeness and contact with the public, meeting their urgent requests and basing our activity around the improvement of social security levels.

Moreover, the community and social security police has other aims such as:

  • Monitoring and controlling traffic crimes and civil unrest.
  • Adopting preventative security measures.
  • Acting in cases where a crime has been committed.
  • Carrying out checks on vehicles.
  • Surveillance of public spaces.
  • Managing school absenteeism.
  • Road safety education which will be led by schools.
  • Monitoring and securing the areas around schools.
  • Inspecting and managing anything unusual or any damage on public roads.
  • Monitoring and controlling street selling.
  • Acting in collaboration with other agencies and security forces.

 

Aside from those previously mentioned, the following services are available to the public:

  • 24 hour telephone helpline.
  • Help and assistance in the case of accidents, disasters or public calamity. 
  • Protecting the local town council authorities.
  • Social security via crime and offence prevention.
  • Participation in the activity of the de Judicial Police, in the established manner.
  • Order, signpost, and direct traffic in the urban areas in accordance with traffic regulation.
  • Draw up reports for traffic accidents occurring in the city.
  • Carry out road safety campaigns.
  • Administrative Policing relating to the observance of Bylaws, Edicts and other council regulations.
  • Monitor and look after council buildings and facilities.
  • Monitor public areas.
  • Cooperate to resolve private conflicts when required to do so.
  • Protection of minors and care for victims of domestic and gender-based violence.
  • Carry out preventative steps and whatever measures needed to prevent the perpetration of criminal acts.
  • Environmental protection patrols.
  • Collaboration with other police, security and civil protection agencies.
  • Lost property office.